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- Not a day goes by that's free from conflict.Every day we run into situationswhere we have competing interests and needsaround the use of our time and resources.Or we have strong differences of opinionabout how to accomplish goals.On top of that, we have to deal with peoplethat just seem to push our buttons.Hi, I'm Lisa Gates, a negotiation and leadership coach.And in this course you'll be learning a processthat will help you find workabilityin challenging situations and relationshipsand find your way from conflict to cooperation.
That’s where we’ll begin in this course. Professors Klingel and Nobles, both experts in conflict resolution from the Scheinman Institute on Conflict Resolution at the School of Industrial Labor Relations, will help you master diagnosing conflict. You’ll get a chance to map out a conflict in your own workplace in the course project. The United States Institute of Peace offers distant-learning courses relevant to conflict resolution and peace. You are free to register: Introduction to Conflict Analysis: Provides an introduction to the theory and practice of conflict analysis by illustrating analytical tools used, with reference to two extended case studies, the conflict in Kosovo and the genocide in Rwanda.
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We'll start by exploring how we get trappedin the name, blame, claim cycleand then focus on the resolution roadmap,a framework for resolving any conflict.Through practical exercises and scenarios,we'll demonstrate how to use skills like listening,asking diagnostic questions, labeling, and mirroringso you can turn around and implement those skillsin your own conflict conversations.I invite you to use what you learnin this course immediately, so you can become fluentin the language of problem solving, a leadership skillthat will increase your potential dramatically.